Zhangjiagang MG Machinery Co., Ltd. operates through its official website, machinemg.com, as a global supplier of high-performance plastic recycling and extrusion equipment. In an era where environmental sustainability and circular economy models are becoming central to industrial strategy, the company positions itself as a technology-driven manufa
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Customer service has moved far beyond answering phone calls and resolving tickets. In today’s competitive digital economy, customer experience is a strategic differentiator that directly impacts brand loyalty, retention, and revenue. As interaction volumes grow and customer expectations rise, traditional contact centers are finding it increasingl
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Customer engagement has become one of the most complex operational areas for modern businesses. As customers interact through voice, messaging, email, and digital platforms, organizations are expected to deliver fast, accurate, and personalized responses at every touchpoint. Traditional contact centers, built primarily around manual workflows and r